Cannot hear audio in Video Clips

Owned by Mustafa Shahriyar
Dec 10, 2024
1 min read

Issue:

No audio during video playback in VI Monitor Plus or exported videos.

Description:

Users are unable to hear audio when playing back recorded videos in VI Monitor Plus. However, live audio from the camera is audible in both live view and VI Monitor Plus.

Solution:

Follow these steps to resolve the issue:

  1. Open VI Monitor Plus and log in.

  2. Right-click on the affected camera and select Properties.

  3. Navigate to the Recording tab.

  4. Under the Enable Audio section, check the box labeled Live and Recorded.

  5. Save your changes and test audio playback in:

    • Recorded video playback in VI Monitor Plus.

    • Exported video clips.

This should enable audio playback for recorded videos.

image-20241210-152304.png

Please check if you hear audio from the camera before troubleshooting VI software. Also make sure that you have a sound card on your PC or server machine to test for audio. After these checks, troubleshoot the VI software for any configuration change that applies.

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