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Problem Description:

Customer wants to upgrade their VI system (IP Server and all components) and they want a full installation file that they can copy to each of their servers.

Solution Description:

  1. Before updating VI and all of its components, refer to the Admin Guide for backing up the IP Server Registry Keys and SQL database files, under the SERVER BACKUP AND RESTORE section.

  2. Go to https://www.downloadvi.com

  3. Request a download code by clicking the link, “Click here to request download code,” directly under the Download Code entry box (if you have a download code – enter your download code to login and skip to step 6)

  4. Fill out the information and be sure to use a company email address

  5. Copy and save download code for your records to gain access to download site in the future

  6. You can change the version of software you’d like to download by clicking the arrow in the “Previous Versions” drop-down box (the box is located at the bottom of the IP Server column)
    NOTE only versions listed are available to download

  7. Under Suite Installers download Complete DVD x64 to install to the server (x86 has a physical limit of 4GB RAM and is for a 32-bit OS)

  8. To update clients, download VI MonitorPlus x64 (this will install ONLY the VI Monitor Plus application)

  9. Once installed unzip the file to a folder

  10. Run the Setup as an administrator

  11. Choose the upgrade option

  12. The installer will prompt you to reboot the device once the installation has completed

  13. When the reboot is finished, you will need to run the VI Monitor Plus application as an Administrator

Submitted By:
Janese DeJohnett
Date Submitted:
10/28/22
Last Modified By:
 
Date Modified:
 

 

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