Basic IP Server Restore Process

Restoring an IP server from a backup, when thoroughly following the Backup procedure, is an almost effortless process, and there should be no issues with a reinstallation of the IP Server software, SQL Server Database and/or the required Registry keys.

In case of issues, our Technical Support team is available during the hours listed on our Contact page.


To restore IP Server, follow these steps:

  1. Go to Start Menu > Run

  2. Type: services.msc

  3. Find "Microsoft SQL service".

  4. Right-Click and select Stop.

  5. Locate the files saved during the backup process and copy InsightENT.mdf and InsightENT_Log.ldf

  6. Browse to My Computer > Local Disk C > Program Files > Microsoft SQL Server > MSSQL.1 > MSSQL > DATA

  7. Paste InsightENT.mdf and InsightENT_Log.ldf and replace the existing files of the same name (if they exist)

  8. Locate the saved files and double-click the Registry export file. This will reinstall the registry keys.

  9. Locate services.msc again.

  10. Find "Microsoft SQL service"

  11. Right-click and select Start.

  12. Reinstall the IP Server software with the same version number.

  13. Reboot the computer after the installation is completed.


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