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The Video Server Diagnostics interface is used for troubleshooting most service related issues.

Server Settings can also be configured within VI MonitorPlus, with exception to testing the SQL database connectivity, and altering the SQL database connectivity.

Field

Description

Server name

Server name previously entered. It is not editable. To change the name of the server, click Server Settings and configure in the left pane or from within Server Properties.

IP Address

The server’s IP address; it should not be modified if multiple clients will connect regularly to the IP Server.

Port

Port used by VI MonitorPlus to control the IP Server. This port is referred to as the Command Channel Port. See list of ports for more information on ports used by the software.

Version

Software version of the IP Server. It should be the same as VI MonitorPlus to avoid errors.

Licenses

Maximum number of cameras allocated to the IP Server’s serial number. Using only Video Insight Encoders, Advidia and / or Panasonic cameras on the system should reflect a value of zero.

Used

Number of cameras used against the license associated with the IP Server. If using Panasonic, Video Insight or Advidia cameras and/or encoders, no license will be used or deducted if other camera manufacturers are used and licensed with IP Server.

Available

Number of camera licenses available to add to the server.

Cameras

Cameras associated to the specific IP Server, including the Camera Name. The grid area of the Diagnostics interface is read-only. It displays all cameras, the last video write-time, the recording status, and the time the last video image was received from a camera.

Time of last write

Last time video was recorded to a file by IP Server. A time of 12:00:00 AM indicates that a camera may have Recording turned Off, or that it is not recording due to a Motion-Only recording type.

Last image received

Last moment in time video was received by the IP Server. A time of 12:00:00 AM is indicative of a camera that may be offline or not accessible. Common connectivity issues can be: incorrect credentials, network, bandwidth or the IP Server service is not running. Visit the online FAQ section for more information on why a camera could be offline.

The IP Server service stops when Diagnostics is launched. To reactivate video recording and functionality, restart IP Server manually.

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