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IP Server can be backed up manually and with a minimum of effort.

Tthe reinstallation of IP Server requires the same version of software for reinstallation from backup due to differences in each database version. Therefore, it is recommended to maintain a backup of the IP Server installation software with the system backup.

It is important to note the specific version used at the time of backup, and then any subsequent upgrades from that version to the current download to minimize any potential problems with the restore process.

If a slightly different version is used, there may be issues during the reinstallation, which may require Technical Support’s assistance. In other cases, where different sub-versions are used, it may not be possible to restore IP server completely without a great deal of work.

Basic IP Server Backup Process

The steps below are provided with the assumption that SQL is located on the local server. These steps might need to be modified in case of custom installation configurations.

On the host IP Server :

  1. Open VI MonitorPlus.

  2. Go to Help > About.

  3. Note the version number of IP Server / VI MonitorPlus in use.

  4. Go to www.DownloadVI.com and find the matching version number of IP Server.

  5. Download the matching version of IP Server / VI MonitorPlus.

  6. Save the downloaded file to a safe location. (i.e.: a USB drive, a NAS device, another server, etc.).

  7. Open the system's Start menu and select Run.

  8. Type: services.msc

  9. Locate "Microsoft SQL service".

  10. Right-click and select Stop.

  11. Browse to My Computer > Local Disk C > Program Files > Microsoft SQL Server > MSSQL.1 > MSSQL > DATA

  12. Copy Insightent.mdf and Insightent_log.ldf

  13. Save these files to a safe location. (i.e.: a USB drive, a NAS device, another server, etc.).

  14. Return to the system's Start menu and select Run.

  15. Type: regedit

  16. In the new window that appears, browse to HKLM > Software > Video Insight.

  17. Right-click the Video Insight folder and select Export.

  18. Save this file to the same location as the other files listed above.

Basic IP Server Restore Process

Restoring an IP server from a backup, when thoroughly following the procedures above, is an almost effortless process.

If the above steps were followed, there should be no issues with a reinstallation of the IP Server software, SQL Server Database and/or the required Registry Keys.

If a problem does arise, our Technical Support team is available during the hours listed on our Contact page.

To restore IP server, follow these steps:

  1. Go to Start Menu > Run

  2. Type: services.msc

  3. Find "Microsoft SQL service".

  4. Right-Click and select Stop.

  5. Locate the files saved during the backup process and copy InsightENT.mdf and InsightENT_Log.ldf

  6. Browse to My Computer > Local Disk C > Program Files > Microsoft SQL Server > MSSQL.1 > MSSQL > DATA

  7. Paste InsightENT.mdf and InsightENT_Log.ldf and replace the existing files of the same name (if they exist)

  8. Locate the saved files and double-click the Registry export file. This will reinstall the registry keys.

  9. Locate services.msc again.

  10. Find "Microsoft SQL service"

  11. Right-click and select Start.

  12. Reinstall the IP Server software with the same version number.

  13. Reboot the computer after the installation is completed.

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